Our no-quibble



We guarantee you'll be 100% satisfied with the outcome of your project when working with Pixooma and our trusted partners, so there's never any risk to you.

Very few creative agencies are prepared to offer this complete peace-of-mind guarantee. Even fewer make it a key USP of their business and promote it eagerly as we do. But putting the customer first is one of our key Pixooma principles and we're immensely proud of it.

How does it work exactly?

We'll continue to work with you on your project until you're entirely satisfied and we won’t submit the final invoice until you have confirmed that the design performs as expected, or better. In the unlikely event there's an issue that arises at any stage during the project, and which we're unable to resolve to your complete satisfaction, we'll offer a refund of all relevant costs paid to that point. But our preference is always to ensure you get the outcome YOU really need, so wherever possible we'll solve your problem rather than simply reimbursing you for something that wasn't quite right.

In fact there are seven individual Pixooma Guarantees that make up our overall 100% Satsifaction Guarantee.

What’s the catch?

There isn’t one. Every project we produce whether it costs £10 or £10 million, and whether it is for a small startup or a global corporate, is covered unconditionally by our 100% Satisfaction Guarantee. We develop close partnerships with companies who share our values and approach to business, so whether we provide a design-only service to you or project manage something more complicated involving one or more of our Pixooma Partners, you'll be completely satisfied. Guaranteed.

I would gladly recommend Pixooma to anyone who cares about good communication, quality of finished goods, value for money, an enjoyable creative process and fabulous looking graphics.

Pixooma's promise of making the customer 100% satisfied is peace of mind throughout the creative process.

Chris Parlor

Seriously… what's the catch?

No catch. Just two perfectly sensible provisos:

If the brief for the project is changed by you, the client, once the project has started, we reserve the right to charge additional fees where appropriate. But we'll always do our upmost to maintain the original quoted price wherever we can. If additional charges are unavoidable we'll always let you know in advance what they'll be, and we'll always pause the project until we've confirmed you're happy to proceed with the additional cost.

If you're not entirely satisfied at any point in the project, we're happy to refund any relevant costs, but we do need you to give us a fair chance to correct the issue first. And this means we need you to allocate the time to provide honest and constructive feedback, so we can come back to you with a new proof if you don't like what we've presented. We offer a no-quibble 100% Satsifaction Guarantee service that is designed to ensure you get exactly the final outcome you want and need, but that requires a truly collaborative approach.

Why wait? If you have a project you'd like to discuss there's ZERO RISK to you - simply get in touch. We'd love to help.

Instead of focusing on the competition, focus on the customer

Scott Cook, Co-Founder of Intuit

If you need a reliable graphics and marketing partner you can trust 100% to help lift your company to the next level call us on 01536 217007 or email us today for a no-obligation chat about your project ideas.

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