Our no quibble
We guarantee you'll be 100% satisfied with the outcome of your project when working with Pixooma and our trusted partners, so there's never any risk to you.
How does it work exactly?
We'll continue to work with you on your project until you're entirely satisfied and we won’t submit the final invoice until you have confirmed that the design performs as expected, or better. In the unlikely event there's an issue that arises at any stage during the project, and which we're unable to resolve to your complete satisfaction, we'll offer a refund of all relevant costs paid to that point. But our preference is always to ensure you get the outcome YOU really need, so wherever possible we'll solve your problem rather than simply reimbursing you for something that wasn't quite right.
What’s the catch?
There isn’t one. Every project we produce whether it costs £10 or £10 million, and whether it is for a small startup or a global corporate, is covered unconditionally by our 100% Satisfaction Guarantee. We develop close partnerships with companies who share our values and approach to business, so whether we provide a design-only service to you or project manage something more complicated involving one or more of our Pixooma Partners, you'll be completely satisfied. Guaranteed.
I would gladly recommend Pixooma to anyone who cares about good communication, quality of finished goods, value for money, an enjoyable creative process and fabulous looking graphics.
Pixooma's promise of making the customer 100% satisfied is peace of mind throughout the creative process.
There must be an exception…
There's only one and it is a perfectly sensible one: If the brief for the project is changed by you, the client, once the project has started, we reserve the right to charge additional fees where appropriate. But we'll always do our upmost to maintain the original quoted price wherever we can. If additional charges are unavoidable we'll always let you know in advance what they'll be, and we'll always pause the project until we've confirmed you're happy to proceed with the additional cost.
Instead of focusing on the competition, focus on the customer
Scott Cook, Co-Founder of Intuit