Benefits of a good team

even though they’re not my employees

and are not in my office!

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Mark Coster

Founder of Pixooma

It’ll come as no surprise to you that we can’t do everything. Nor do we profess to. When it comes to graphic design, we know we’ve got the right knowledge, skills and experience to give you the best service possible. But graphic design does not exist in a vacuum, it’s closely aligned with planning, marketing, copywriting, sales, website development and print, so over the years we’ve teamed up with some brilliant trusted partners.

We all know the benefits of a good team: increased productivity, more flexibility, improved customer service, greater levels of innovation and of course that all important fresh perspective. Having access to people who can support, advise and help our business is essential to our success and just because they’re not employed by us, or in the Pixooma office, doesn’t matter one jot.

The team were chosen because of their expertise, approach to customer service, their values/ethics and their flexibility

Strength in numbers

Trust is the glue that holds any organisation together. That’s why we collaborate with a team of talented and trusted partners to bolster the strength of our virtual agency. The team were chosen because of their expertise, approach to customer service, their values/ethics and their flexibility. All of this gives our clients access to additional creative input and wider expertise, as well as greater flexibility - so we can guarantee you'll be 100% satisfied with everything we work on together.

By partnering with our extended team of experts, we'll ensure that your design project will be completed:

On time and to budget

To the highest quality standard

Using the best knowledge, skills and expertise available

Making it work

Recently one of our trusted relationships was put to the test. A client, we'd designed some roller banners for, and which were then printed by one of our printing partners, noticed there was an error. We contacted the printer and explained the situation. Given the short timescale involved, they elected to just fix the problem without any fuss. We put our client in touch with the printer to save time and avoid any unnecessary delays. Between them new banners were printed and delivered, and the printer collected the old ones. All in all, a very satisfactory outcome and it clearly demonstrates why our trust is well placed. Let’s face it we all make mistakes, but it’s how you fix them that’s important.

This example also shows our transparency, we don’t hide the fact that we work with partners (some marketing agencies do), and it also illustrates why we charge a fee for partner services. That covers our time to arrange things and pick up any issues, prioritise them and get on with sorting things out in a timely manner with no additional hassle or cost to the client.

Over the moon

Another example refers to a job we completed recently where I partnered with Vicky from Fuel Marketing. Vicky wrote the content for the 4-page leaflet, and we took care of the design. The client, Metal and Modular was over the moon with our quality combination of creativity and copy saying “Thank you. Overall, it's not good, but bloody fantastic. Wow.” This is just another justification of our trust and faith in our selected partners to make our clients happy and all with the minimum of fuss.

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