When working with our clients, we usually give a date, which has a buffer of time built in, so we know we can easily achieve it. This means our clients are happy and sometimes, if we can deliver early, they are utterly delighted.

We take the time to get to know people and want prospective clients to do their due diligence before engaging us. We encourage them to see what others have said about our work independently via Google and Yell.com or we can put them in touch with some of our clients for their feedback.

Our proposals are fair and detailed, ensuring clients can understand our processes, how we work, their responsibilities, and what they are paying for and why. This means that there is no room for confusion later.

We know our worth and value the time and energy it has taken us to gather our skill, knowledge and expertise. We would never charge a high fee and then if challenged by the client reduce it by a huge percentage so we can get the work.

There is no chance we would entice you into a ‘get rich quick scheme’ or anything a bit ropey. We don’t believe in strong-arming anyone or coercing people to do something they don’t want to do, or which has no benefits.

We appreciated the fact that not everyone is our client. Some people won’t like us. Some people might want to work with other designers. We are fine with that. We will never bad mouth you or discuss you behind your back if you decide to go elsewhere.

If something goes wrong with your project, regardless of whose fault it is, we’ll be right beside you helping to sort it out. We will never leave you high and dry, we want to make sure you are happy and that we have done everything we can to support you.