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With an emphasis on developing a strong, personable and mutually beneficial relationship, we take the time to understand you, your business, your marketplace and your competition. Our aim is to build a trusted creative partnership with you, which will stand the test of time.

At Pixooma, our service is client led and underpinned by:

Timely communications

Effective processes and systems

Responsive project management

Good design is good business!

From initial ideas, discussions and the creative brief, to producing design concepts, proofing and delivery, we are here to advise, support and help you every step of the way.

This means you always get bespoke, innovative, consistent and professional marketing materials that will:

Exceed your requirements

Appeal directly to your target audience

Ensure you stand out from your competitors

From branding and logos, magazines and brochures/leaflets to website design and exhibitions and displays, we create eye-catching designs that will generate the right results.

Call us on 01536 217007 or email us today for a no-obligation chat, so that together we can improve the visual impact of your brand or business.

Don't just take our word for it

Our approach to customer service and our 100% Satisfaction Guarantee means that we now have more 5-Star Google reviews than any other creative agency in the UK. Here are some of the latest…

Lee Crosse
a week ago
What a wonderful experience from start to finish. Pixooma are a professional company who have taken our marketing from basic to Wow. Pixooma...
Europlanet
4 months ago
We worked with Pixooma in launching a new magazine for the planetary science community. There were a great many decisions to be made - from...
Paul Marks
8 months ago
We were very impressed by the service we received from Pixooma. Mark was very professional and efficient at all times. Using his experience...
Service Six
8 months ago
We have been working with Pixooma over the last two years. Mark always understands our vision and translate this into a design. He is so...
Covid-Safe brochure design for VPK
Gazebo design
Social media post design
Graduate recruitment leaflet
Christmas Newsletter design

When VPK UK & Ireland (formerly Rigid Containers) was looking for an agency to design a regular staff newsletter, its new Marketing and Communications Manager (Sally Cousins) knew just who to call. Having worked with our creative director at a previous company she knew that Pixooma would be a great choice.

From this first project we quickly demonstrated that the company’s initial confidence in us was well-founded. The newsletter design was very well received throughout the company, and we quickly demonstrated our commitment to providing a great service as well as excellence in design.

Since then we've not only produced every newsletter, but we've become a truly trusted creative partner to VPK. Now we are one of VPK UK & Ireland’s suppliers for everything from leaflets, brochures, posters, internal display boards, infographics, branded icons and social media designs, to adverts, roller banners, and pop-up displays. We even designed a branded gazebo for a special event that VPK UK & Ireland were exhibiting at.

I know any project I give to Pixooma will not only be beautifully designed, but will be delivered effectively and efficiently. I really value their approach to project management and customer service, and being able to turn around work at short notice is so important to me

Sally Cousins

What could your business achieve by working with a creative agency trusted by large international businesses? We'd love to have a no-obligation chat with you about your plans, and remember with our 100% Satisfaction Guarantee there is ZERO risk to you!

Projects completed for VPK since September 2016

What to expect when working with us

Getting to know you

Although we'll often have a quick chat with you to discuss your project, we find that our questionnaires are the best way to gather the key information and understand your challenges.

Once we have that information we create a bespoke design proposal for you…

A proposal to suit you

We'll deliver your proposal to you in the way that you prefer: whether it's a full PDF proposal with every detail covered, a simple email outlining the key points or something in between.

And because we provide fixed prices for every project there'll be no nasty surprises at the billing stage, guaranteed

Once you've approved our proposal we're ready to get started…

Let's get started!

We'll create a bespoke design concept and work with you to refine it until you're completely happy. 

If we're using any of our trusted partners we'll introduce them to you at an appropriate point in the project, but we'll still be your single point of contact. So any concerns, challenges, and queries can be directed to us and we'll deal with them efficiently - that's our promise and our guarantee

Then it's time proof and approve…

Proofing and approval

Although we run a thorough set of 'Preflight checks' prior to completing a project, the onus is on you as the client to ensure it's all correct.

We encourage you to check every proof carefully, and get a number of other 'eyes' on it to minimise anything slipping through. You may find these proofing tips useful, especially if it's something you haven't done before.

Then we can move onto delivery…

Delivery

For anything that's for online use (or where you are using your own print supplier) we'll send you a final version of the approved artwork in a suitable format. And we'll add it to your client portal*.

If we're using one of our trusted print partners we'll liaise with them and provide them with the files they need. They'll then deliver your finished project to you directly. The final 'Press' PDF(s) will also be added to your client portal*.

*Every Pixooma client is provided with a secure 'Client Portal' where you can find lots of useful content and links including all completed project files and your invoices.

Other long-standing clients

Beyond Theory offers ILM accredited leadership & management training, professional development coaching, employee engagement and a customer service consultancy.

As their trusted creative partner we've completed over 25 projects including icons, infographics and brochures.

Projects completed for Beyond Theory since February 2015

Lifeplus is an award-winning, international business focusing on health and wellbeing to inspire people around the world to live well.

Over the last few years we've become a trusted creative partner to the UK team, designing leaflets, infographics and icons, and faithfully recreating their logo as a fully scalable vector file.

Projects completed for Lifeplus since March 2019

The Business Community is a business support group, offering advice, training, support and networking.

The company was rebranded from a previous incarnation in 2020 and we designed everything that was needed: The new logo, roller banners, leaflets, and stationery, and we continue to be their trusted creative partner.

Projects completed for The Business Community since July 2015

CSL has been at the forefront of copier and printer technology since the 1960’s, supplying photocopiers to customers in Leicestershire and throughout the Midlands.

We completely revamped all of their printed marketing and sales materials and have since designed a number of print adverts as well.

Projects completed for CSL since January 2018

Frequently asked questions

We'll guide you as much as you need from the initial conversation through to the finished project. And we'll agree in advance what you need to provide, and when.

If you have some great photography you can use, or are happy to search stock libraries for your projects then great, but if not we can take this off your hands. Similarly you can provide the text, or we can introduce you to one of our trusted copywriters.

And it isn't just the content we can help you with. As one of our key principles is "Managing you and your project", we'll help you with scheduling and managing each project, and we'll even prompt you about your own agreed 'milestones' to ensure it stays on track. 

One of the most common questions we get asked is along the lines of "How quickly can we do it?".

We're always happy to advice on a case-by-case basis, but for most projects we'd suggest you allow two weeks for the first concept(s) to be delivered, and two or three days for each new proof following amendments from you.

Actually though, what is most often misunderstood is that the biggest influence on the time taken to complete ANY project is you, the client. Client's tend to under-estimate how long they will need to check each proof and feedback. Equally they often have more people involved than expected, or their day-to-day work gets in the way and causes delays.

Therefore we generally don't give exact timescales because it's normally not entirely within our control. However, if you had a specific deadline that must be met then we would set milestones for us and you to hit in order to make this happen

We don't quote hourly or day rates, as it is mostly irrelevant unless you also know how long something will take.

Instead we provide all our clients with a bespoke proposal which includes a fixed project fee. That way they know exactly what they'll be charged, which provides much greater peace of mind.

The short answer is: as many as you need.

The slightly longer answer is that we don’t specify how many visuals we'll produce for any project, because we believe that’s a distraction from the real project goals. In reality all our customers want is to get to that final approved design that precisely fits their needs, and – assuming the price was the same – it wouldn’t matter if that was the first and only design they saw, or the 20th. In fact we believe a design agency who hits the mark earlier is worth more - wouldn't you agree? More designs doesn’t naturally translate into a better design outcome.

So our process is always this:

We aim to provide one initial design which we think really hits the mark, BUT, should you not like the approach we'd provide an entirely new concept, and keep doing so (using your feedback) until we can get to one where you are totally happy.

That’s the basis of our 100% Satisfaction Guarantee – it’s all about the outcome.

Our comprehensive process (see 'What's involved…' above) ensures that it's very unlikely that the concept we present is completely off-target.

However, even if it is, this isn't problem. We simply use your feedback and our many years of experience to create a brand new concept that's much closer to your needs, and a better starting point for the project.

And don't worry, if we do need to start again, there is NO additional cost to you. The fees agreed at the start still apply, so you don't need to worry about escalating costs or nasty surprises in the final invoice. It's all part of our 100% Satisfaction Guarantee.

No. We provide a fixed-price proposal that includes ALL amends. That means we don't charge for 'additional rounds'.

The only exceptions are if the brief has changed since the project has started, or if you ask us to make major changes to parts of the project that were already approved. In these unlikely events we'd always tell you in advance the extent of the additional costs - so you'll NEVER get a surprise at billing stage.

We find our clients are as keen as we are to complete the project so we've never had to charge extra.

No, you have a licence to use them. The stock library retains the ownership (otherwise they wouldn't be able to use the image again), but the terms of the licences are generally very generous.

In most cases you are free to use the image however you wish, whenever you like, and in as many applications as you like for ever. 

Any images we source and licence for your project are licenced to you, and they'll be stored (along with information on the licences) in your client portal*.

*Every Pixooma client is provided with a secure 'Client Portal' where you can find lots of useful content and links including all completed project files and your invoices.

Most of our charge for stock imagery is the search itself. Stock images can be purchased for a few pounds from lots of sites, but finding suitable options is an art and a science.

We've been searching for, and using, stock imagery for over 20 years and we suspect that in that time we've searched through over 1 million images. Even with our experience and expertise though, it can take time to find the right images for a project, so we charge accordingly.

Our fixed price quotes will always state whether we've included 'time to source and licence stock images', and any that we use in your project are automatically licenced to you (and added to your client portal*) so you can use them however you wish – within the terms of the licence from the stock library.

*Every Pixooma client is provided with a secure 'Client Portal' where you can find lots of useful content and links including all completed project files and your invoices.

We (Pixooma Ltd) retain the copyright to everything we produce, but you (the client) automatically have an unlimited licence which grants you the right to use the work we supply to you however you wish, whenever you want and for as long as you need. These rights are transferred to anyone who buys your business in the future.

This approach means that we can continue to promote our work whenever we need, without gaining permission from each client everytime, but it does not limit our clients in anyway. 

Our standard process is:

  1. 50% Deposit – before any work starts
  2. 40% Interim payment – usually a key milestone such as delivery of first visuals or after an agreed time has elapsed
  3. 10% Completion – Only when the project has been completed to your satisfaction do we issue the final invoice

On occasion we can offer monthly payment terms and there is normally a 10% surcharge on the total cost for this service

For anything that's for online use (or where you are using your own print supplier) we'll send you a final version of the approved artwork in a suitable format. And we'll add it to your client portal*.

If we're using one of our trusted print partners we'll liaise with them and provide them with the files they need. They'll then deliver your finished project to you directly. The final 'Press' PDF(s) will also be added to your client portal*.

*Every Pixooma client is provided with a secure 'Client Portal' where you can find lots of useful content and links including all completed project files and your invoices.

No. And here's why…

  1. We're creative consultants and we operate collaboratively with you to fully understand your needs and provide bespoke solutions. If you don't like our designs then we'll go back and create new ones and work with you until you are completely happy. Pitching for work reduces the design process to a 'Beauty Parade' with a simple 'like/dislike' for every idea presented from each party. 
  2. We still have to take a lot of time and effort to create the design concepts and there is a possibility of losing all the time invested into it. And without the insights that a consultative approach brings (see point 1) this is much more difficult. Ultimately the odds of 'winning' naturally reduce with every new agency that's asked to pitch. Thereby increasing the chances that our investment in time and money will be lost.
  3. The concept of pitching for work seems to be something that almost exclusively happens within the creative industries and it's a real problem, as it seriously devalues the work of a designer and agency. You wouldn't ask your car mechanic, your financial advisor, or anyone else to produce work entirely for free and in competition with several others. 

Most importantly of all - YOU lose out with this approach. On the face of it, it seems like a good deal – you get multiple ideas to review (and for free) and then can work with the agency that produces the design you like the most. BUT, what if you don't like any of them? What if, with more information and insight one of the other agencies would have come up with a much better idea that you'd LOVE rather than picking the best of 'what's there'?

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

Richard Branson, Founder of The Virgin Group

Call us on 01536 217007 or email us today for a no-obligation chat about your project ideas.

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