Rigid containers have an ambitious rolling marketing plan with a wide range of online and offline activities, and we’ve been their creative partner on a growing number of projects recently. The company have put their trust in us as they know we can deliver even when deadlines are tight which is why they turned to us when they started to lose faith with another supplier they had.
Communication is key
For exhibition displays, Rigid already had an existing supplier relationship, but they had started to doubt their ability to carry out the work to their complete satisfaction, or on time. This was because the supplier seemed to take a long time to reply to any of the Rigid Group’s enquiries and they had started to be a little vague on what specifications, timescales and requirements they were working to. This somewhat relaxed approach worried our contact at Rigid, because the deadline for the project was fairly short and they had started to lose confidence.
Always have a backup plan
Rigid asked us to provide a quote for the Pop-up display project as a plan B, in case the existing supplier fell short. We were happy to do so and liaised with our exhibition print supplier to obtain specifications and deadlines. In the time it took Rigid’s current supplier to reply to their latest query, we’d provided them with a proposal detailing specifications, suggested timelines, and all the other required information to design and print their exhibition display.
With confidence in the current supplier falling rapidly, Rigid asked us to step in and take the project on for them. We were able to quickly create a number of diverse graphical approaches for them to choose from, and using their feedback refine this down to an approved design and all easily within the schedule we proposed. The client was very happy with the final outcome and we look forward to helping them with even more projects in future.
We can help
If you are no longer happy with your supplier relationship, then we’d be happy to provide a peace-of-mind alternative so give us a call. Our customer service record means that we have one of the highest Google Review rankings for any creative agency in the whole of the UK. And our 100% Satisfaction Guarantee means that we put our money where our mouth is and you have nothing to lose.
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