We'll guide you as much as you need from the initial conversation through to the finished website. And we'll agree in advance what you need to provide, and when.

If you have some great photography you can use, or are happy to search stock libraries then great, but if not we can take this off your hands. Similarly you can provide the text, or we can introduce you to one of our trusted copywriters.

And it isn't just the content we can help you with. As one of our key principles is "Managing you and your project", we'll help you with scheduling and managing your project, and we'll even prompt you about your own agreed 'milestones' to ensure it all stays on track. 

One of the most common questions we get asked is "How long will it take you to design it?".

It'll vary with each project, but a good rule of thumb is to allow two weeks for us to create the initial concept and key pages (see the 'What's involved…' above). After that, allow two or three days for each new proof following amendments from you.

Development time will vary with the complexity of each site, but we'll give you a provisional schedule as part of your initial proposal.

Actually though, what most people don't realise is that the biggest influence on the time taken to complete ANY project is you, the client. Clients tend to under-estimate how long they will need to check each proof and provide feedback, and their day-to-day work gets in the way and causes delays.

Therefore we generally do not give exact timescales because it's mostly out of our hands. However, if you had a specific deadline that MUST be met then we would agree milestones that you'd need to meet in order for it to be possible, and we'd agree our own to match.

Given the number of variables involved there is no one-size-fits-all answer, because there are so many questions that need to be answered before we can give you a bespoke proposal with a fixed price.

Your website is a huge part of your branding and critical to your marketing so it's worth doing it right - and this doesn't come cheap. A bespoke designed and built website shouldn't cost you less than the equivalent of any of your annual household bills

We'd be happy to provide you with a bespoke proposal – simply fill out our website questionnaire

Our comprehensive process (see 'What's involved…' above) ensures that it's very unlikely that the concept we present is completely off-target.

However, even if it is, this isn't a problem. We simply use your feedback and our many years of experience to create a brand new concept that's much closer to your needs, and a better starting point for the project.

And don't worry, if we do need to start again, there is NO additional cost to you. The fees agreed at the start still apply, so you don't need to worry about escalating costs or nasty surprises in the final invoice. It's all part of our 100% Satisfaction Guarantee.

No. We provide a fixed-price proposal that includes ALL amends. That means we don't charge for 'additional rounds'.

The only exceptions are if the brief has changed since the project has started, if you made design changes to a site that is already in development using approved visuals, or if you ask us to make major changes to parts of the project that were already approved. In these unlikely events we'd always tell you in advance the extent of the additional costs - so you'll never get a surprise at billing stage.

We find our clients are as keen as we are to complete the project so we've never had to charge extra.

1. 50% Deposit – before any work starts
2. 40% Interim – usually a key milestone such as delivery of first visuals or after an agreed time has elapsed
3. 10% Completion – Only when the project has been completed to your satisfaction do we issue the final invoice

No. And here's why…

1. We're creative consultants and we operate collaboratively with you to fully understand your needs and provide bespoke solutions. If you don't like our designs then we'll go back and create new ones and work with you until you are completely happy. Pitching for work reduces the design process to a 'Beauty Parade' with a simple 'like/dislike' for every idea presented from each party. 
2. We still have to take a lot of time and effort to create the design concepts and there is a possibility of losing all the time invested into it. And without the insights that a consultative approach brings (see point 1) this is much more difficult. Ultimately the odds of 'winning' naturally reduce with every new agency that's asked to pitch. Thereby increasing the chances that our investment in time and money will be lost.
3. The concept of pitching for work seems to be something that almost exclusively happens within the creative industries and it's a real problem, as it seriously devalues the work of a designer and agency. You wouldn't ask your car mechanic, your financial advisor, or anyone else to produce work entirely for free and in competition with several others. 

Most importantly of all - YOU lose out with this approach. On the face of it, it seems like a good deal – you get multiple ideas to review (and for free) and then can work with the agency that produces the design you like the most. BUT, what if you don't like any of them? What if, with more information and insight one of the other agencies would have come up with a much better idea that you'd LOVE rather than picking the best of 'what's there'?